We offer replacements and refunds for defective items IF the defects occurred during delivery.
The return process is simple. Just take a photo on the defective goods, parcel and consignment note then email us at support@condom003.com.
We will bear the shipping charges for replacements.
The return policy will only be effective for a period of one (1) week from the time you receive it from the shipping agent.
Shipping
All orders are shipped in nondescript packages, people will not knowing the content without open the package. Sender is our company name Greentail Marketing Sdn Bhd, not "condom003.com".
We currently charge shipping fees on "Per Order" basis. Depending on your location and shipping mode the price will vary, please refer to chart below for details.
What is more ? if you purchase more than RM100, your shipping is entirely FREE!! (Only for order deliver with-in Malaysia)
There are 3 type of delivery you can select:
1. Courier Service by Poslaju / Pos E-Parcel / etc.
Destination Shipping Method
Delivery Duration (working days)
Fee (RM) (Flat Rate)
Peninsular Malaysia Poslaju
2 - 3
6.00
East Malaysia Poslaju
3 - 5
10.00
Singapore Aramax / SingPost
4 - 7
28.00 (May vary depend on parcel size)
International Aramax / SingPost
14 - 21
Inform by Email after order made
2. Self Collect at Poslaju Office as your convenience.
3. Self Collect at 200+ Location as your convenience.
Destination
Shipping Method
Delivery Duration (working days)
Fee (RM) (Flat Rate)
Klang Valley, Johor, Perak, Melaka, Negeri Sembilan
Collectco
2 - 3
6.00
Note: Please white-list our email address support@condom003.com in your email account, so when we email the shipping status to you, it won't go into the Junk mail folder.
PACKAGING: All orders are shipped in nondescript packages, people will not knowing the content without open the package. Sender is our company name Greentail Marketing Sdn Bhd, not "condom003.com".